We want to hear your thoughts so that together we can meet energy needs for the future
All the money that Electricity North West invests in the network, or any of the below issues, is ultimately funded through customers’ electricity bills.
We are listening to what customers think our priorities should be, today and tomorrow. What do you think about the list below? Which are most important to you? Which do you not care about? How would you prioritise them?
Click each priority below to learn more...
Helping the North West become carbon neutral
Meeting the UK’s target to be carbon neutral by 2050, or by 2038 in Greater Manchester, will mean everyone using more renewable or low carbon electricity instead of fossil fuels such as oil and gas. It’s expected that people and businesses will use twice as much electricity by 2050, including by driving 2.5m electric vehicles in the region.
As the organisation responsible for keeping electricity flowing in the region, Electricity North West has a unique role in making that happen. It will need to invest to make sure people can connect electric vehicles and solar panels to the network, and make sure it’s all managed well.
With its expertise, it could even play a role in promoting low carbon options like electric vehicles, solar panels or electric heating, and helping people and businesses understand how they can do their bit.
Electricity North West’s direct environmental impact
As a large business and employer in the region, Electricity North West has a role in reducing its own environmental impact. It has already pledged to reduce its own carbon emissions by 10% year-on-year.
Electricity North West has switched to using 100% renewable electricity for its depots and offices. It could also invest in changing more of its own vehicles to electric and increasing energy efficiency at its depots and offices.
It could also improve the region’s environment by investing to move overhead powerlines underground.
Meeting our customers’ needs
Electricity North West’s scores for customer satisfaction already exceed the industry target. This includes responding and fixing power cuts when they happen, or when its teams are working in your local area.
They could make it even easier to contact them, or offer a more tailored service based on individual customer needs, or based on circumstances that may make them vulnerable.
Delivering a reliable network
This means keeping the power on – reducing the number of power cuts you have and getting you back online quickly if you do have an outage.
Last year saw Electricity North West’s highest ever reliability levels, far exceeding our original target.
As more things like cars now rely on electricity, the reliability of the power network is becoming even more important.
Supporting vulnerable customers
Electricity North West currently operates a Priority Service Register (PSR), providing targeted services – such as additional information or even home visits – to customers who may need additional support, especially in power cuts. This includes customers who are medically reliant on power.
Electricity North West has Fuel Poverty Referral Networks for those who struggle with energy bills, helping customers find the support they need.
Building a resilient network
Resilience means preparing for significant incidents such as extreme weather or cyber-attacks to protect the Electricity North West network, but also making sure that our workforce is resilient and we have the right people for today and tomorrow.
Protecting against cyber-attacks might include increased IT security.
Protecting against vandalism, which may cause dangerous damage to our equipment or cause power cuts, may include better physical security, like fences and CCTV at our sites.
Protecting against the weather might mean cutting back trees from overhead lines or increasing flood protection. In 2015, Storm Desmond caused large substations to flood in Lancaster and Cumbria which meant that 75,000 properties lost power due to flooded electricity substations
Keeping employees and customers safe
Keeping the public – and Electricity North West employees – safe around electricity equipment could involve investing in new security measures around electricity substations, or public campaigns to warn people of the dangers of the network
Some people don’t know who to call in a power cut and may call their supplier or even the emergency services instead of calling Electricity North West on 105. Electricity North West could invest in raising awareness of who to contact during a power cut or an electrical emergency.
Electricity North West could also invest in helping people learn about energy efficiency, electric vehicle charging points, solar panels and other technologies.
With our expertise, we can also help children learn about electricity as part of their science and engineering subjects – as well as delivering safety messages.
Providing value for money
When you pay your household electricity bill to your chosen supplier, about £90 on average goes to Electricity North West so they can invest it in the network.
This £90 could be reduced or increased depending on how much Electricity North West invests in the network and all its activities
Get entered into regular prize draws just for telling us your views! Join our online community where we’ll post regular questions and topics for discussion. The more you get involved the more chance you have to win – and you can help shape the future of energy in the area you live.